Check out the first part of my experience with Descriptive Video here.
After I explained my disappointment, the manager offered to test out the headset and glasses accessibility options. He seemed confused about the option I referenced, Descriptive Video. He noted an H and a V setting on the transmitters and recited they were only supposed to play the H setting at his location.
He gave us his contact info along with two free passes for a future visit. We left to do some grocery shopping in the adjoining complex while he tested out the equipment. As I stood in the produce department, selecting a peach from the pyramid stacked before me, my husband’s phone rang.
I took the call and listened as the manager explained his accessibility experiment.
“The glasses aren’t going to help you,” he said, “the captions would probably not be big enough to read. The H setting on the transmitter played the same audio as the movie track. The V setting played a track of a woman’s voice narrating scene elements.”
I shifted my weight, placing the peach back with its fuzzy friends. I thanked the manager for his efforts. The V setting was the solution and indeed the Descriptive Video option I asked for that evening.
“I admit, I learned something new. I’ll be communicating the info to my staff,” he said, as we ended the conversation.
In a few weeks, we went back to the theater to watch another movie.
See how things end up on Friday…
Adventures in Low Vision 
It’s great that he took the time to check out the equipment. I hope your next experience was better!
Yes, it was nice not to have to demand an investigation. You will hear how it ended up soon!
I like the suspense!
A nail biter, down to the wire!